Frequently Asked Questions

  • To keep our class sizes small and our materials ready for every artist, please keep the following in mind:

    • Commitment: The $10 fee is non-refundable for no-shows.

    • Flexibility: Need to change your date? No problem! Just let us know at least 2 days in advance and we’ll happily reschedule you.

    • One-Time Experience: Trial classes are a one-time opportunity per student to see if our studio is the right fit.

    • Rescheduling: We allow one reschedule per student to ensure everyone has a seat at the table.

  • We offer two scheduled make-up days per semester to ensure no one misses out on the fun.

    • The Policy: Each student is entitled to one make-up class per semester.

    • The Schedule: Dates are announced during the term.

    • Availability: Spots are first-come, first-served. We recommend registering as soon as dates are released!

    • Contact: To coordinate a make-up, reach out to us at info@shofstudio.com.

    Your cooperation helps us maintain the structure and magic of our studio environment. Thank you!

  • We know plans can change! To help us manage our small class sizes and prepare materials for our artists, we have established the following guidelines for semester cancellations:

    • 14+ Days Before Semester: Life happened? No problem. Receive a Full Refund of your tuition if you cancel at least two weeks before the first day of class.

    • Up to 1 Day Before Semester: If you need to cancel closer to the start date, we offer a 50% Refund.

    • Once the Semester Starts: To maintain the consistency of our program, we are unable to offer retroactive refunds for missed classes or mid-semester cancellations.

  • To ensure a secure environment for all our students, please follow our "In-Studio" pick-up process:

    1. Come Inside: Please enter the studio to check out with an instructor. We do not dismiss children to the parking lot or waiting cars.

    2. Authorized Pick-Up: Children will only be released to authorized individuals. If someone unfamiliar to our staff is picking up your child, please notify us before class.

    3. Safety First: This policy ensures every child leaves in the right hands, every single day.